Office Manager

Administrative Operations: - Implement and supervise all office administrative procedures to ensure efficiency and policy compliance. - Maintain office systems including document management, supply procurement, and vendor relations. - Assist in the preparation of regular business reports and executive updates for senior leadership. - Collaborate with IT to ensure optimal function of office equipment, software, and communication tools (e.g., Microsoft Teams, and other company platforms). - Ensure security, compliance, and alignment with company policies in all office activities. Cross-Functional Support: - Implement and uphold the company's values, culture, and performance standards across the team. - Develop and monitor KPIs for team members and support performance evaluations. - Update and implement the?Training and Management Materials?to fit the local business context while maintaining alignment with overall company standards. - Promote a high-performance, accountable, and collaborative work environment. - Support recruitment, onboarding, and training of new staff in accordance with company guidelines. Financial & Strategic Management: - Manage office budgets, financial reports, and forecasts in alignment with company goals. - Analyze market trends to identify business opportunities and support expansion efforts. - Monitor departmental performance metrics and initiate process improvements where necessary. - Prepare and present strategic and operational reports to senior leadership. - Coordinate special projects, oversee timelines, and ensure successful implementation of new initiatives. Leadership & Culture: - Promote a positive, high-performance culture that encourages teamwork, accountability, and growth. - Support recruitment, onboarding, and training of new administrative team members. - Take proactive measures and embrace additional responsibilities to ensure team and business success. - Carry out extra duties as assigned by senior leadership.

- Bachelor's degree in Business Administration, Management, or a related field (or equivalent experience). - 4+ years of experience in office management or a similar leadership role. - Proficient with Microsoft Office Suite, Microsoft Teams, and office management software. - Strong financial literacy and experience managing budgets and reports. - Excellent written and verbal communication skills. - High level of discretion and professionalism. - Ability to multitask and remain calm under pressure. - Availability and willingness to respond to urgent business matters outside of traditional hours. Preferred Qualifications: - Experience supporting sales and/or customer service teams. - Familiarity with CRM, ERP, and project management tools. - Background in strategic operations or business development. Work Environment: - Standard business hours (with after-hours availability as needed). - Hybrid or on-site role depending on company policy. - Fast-paced, collaborative professional office setting.